We agree with the goal of reducing waste, and are genuinely interested in the possibility of offering reusable containers as a choice to consumers. There are, however, various obstacles that we would need to overcome before we could make this option a reality. We cannot compromise the safety of our food products and must comply with applicable health and food safety requirements.
Offering a clean and safe shopping environment is at the core of our business. This is why our current policy does not allow for the use of reusable containers. There is a risk that our food products could become contaminated if customers were to dip their own containers into our products or to fill their own unsterilized containers and then pour excess amounts of product back into our bins, pails or tubs.
In order to offer a reusable container program, we would need to have assurance as to the cleanliness and sanitation of reusable containers whether they are in the form of glass jars, plastic containers, plastic bags, etc.
We are happy to announce that beginning Friday, September 23, 2016, we will be rolling out a Reusable Container Program in a test market in Toronto to help us collect the necessary information required to launch a national campaign. Thank you again for your valuable feedback. We sincerely hope that you will give us the privilege of continuing to serve you as one of our valued customers.