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    Leave & Benefits Administrator, Bilingual

    Department: Human Resources
    Reports to: Manager, Payroll Reporting & Analysis
    Location: Aurora, Ontario
    Employment Status: Full time

    Job Purpose

    The Leave & Benefits Administrator is responsible to administer the Company group health insurance plan(s), pension plan(s), and leave of absence program in accordance with provincial and federal legislative requirements as well as in accordance with Company policy and procedures. This role is responsible to provide support to the Human Resources and Payroll Department with office services, file management and departmental reports.

    Duties and Responsibilities

    Project & Task Management

    • Administer, process and reconcile the monthly billing of the corporate benefits plan for franchisees and corporate employees, including MSP Health Insurance of British Columbia.
    • Administer group benefits and pension program, enrolling employees and maintaining employee database.
    • Administer the Company's and provincially legislated pension plan(s).
    • Administer all leave of absences; including all worker's compensation board claim, leaves covered under the employment standards act and/or any other unpaid leave of absences.
    • Track short-term and long-term disability programs and prepare reports for analysis.
    • Responsible for all employee leave of absence tracking to ensure correct government reporting and payroll payments.
    • Provide back-up support to Administrator/Receptionist, as required.
    • Ad hoc reports, as required.

    Customer Service

    • Provide excellent customer service to both internal and external customers for benefit, pension and leave of absence inquires.
    • Diffuse upset customers and work with the Manager, Payroll, Reporting & Analysis or Director, Human Resources & Payroll, to resolve.
    • Respond to all internal and external customers/clients within twenty-four (24) hours of receipt of their call.


    • Communicate with employees regarding any HR, Payroll, or Benefits inquiries.
    • Draft various communications to Corporate Employees and Franchisees relating to benefit and pension(s).
    • Draft various individual correspondences to employees relating to their leave of absence.
    • Requires strong communication, verbal and written in English and French.

    Push for Results

    • Follow operating policies and procedures with intent to return employees to work as quickly and safely as possible and ensure maximum accommodation for accessibility.


    • Ensure all employee information is accurately keyed, tracked, managed and stored in compliance with legislation and Company Operating Policies and Procedures.
    • Manage and update the database to ensure all employee data is secure and accurate
    • Ensure all outgoing communications drafted are checked for proper spelling, grammar, and are in compliance with all applicable legislation, and meet Company Operating Standards.

    Process Improvement

    • Assess environment and look for opportunities to improve efficiencies without sacrifice of work effectiveness, product quality and/or customer service standards.
    • Report process improvement ideas to next level management.


    • Take responsibility and ownership of all assigned tasks, ensuring regular updates and completion timelines are effectively communicated to senior management.
    • Administer the department's document retention management system to ensure that all processes are in compliance with legislation and internal Company Operating Policies and Procedures.
    • Manage confidential issues with a high degree of professionalism and discretion.


    • Notify management of any discrepancies and work towards resolving.


    • Work in collaboration with co-workers to build effective relationships to support the achievement of position requirements.

    Promotes and works to maintain workplace wellness, health and safety, through active compliance with all workplace health and safety policies and procedures.

    Any other duties as required.


    Key Capabilities

    • Post-Secondary education in HR, Benefits, Administration and/or related discipline.
    • Post-Secondary education in HR, Benefits, Administration and/or related discipline.
    • 1-3 years' experience in claims management.
    • 1-3 years' experience in administering a group benefits plan.
    • 1-3 years' experience working with provincial benefits and leave of absence legislation
    • 1 year working experience in a professional environment handling confidential information
    • 1 year experience working independently, prioritizing tasks and multi-tasking
    How to Apply

    If you meet these requirements and seek a challenging position, please forward your resume and cover letter by email to

    No telephone calls please.

    No agency calls please.

    Bulk Barn Foods Limited thanks all applicants for their interest in this opportunity. Only candidates selected for an interview will be contacted.

    Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. In accordance with the AODA accommodation is available, if requested.