At Bulk Barn Foods Limited ("Bulk Barn Foods" “we” “us” or “our”) we are committed to protecting your privacy.
Bulk Barn Foods operates and franchises retail bulk food stores under the brand “BULK BARN”. The website “bulkbarn.ca” (the “Website”) is operated by Bulk Barn Foods.
Bulk Barn franchisees are independent businesses and are responsible for adopting their own privacy policies, under applicable laws, to collect use and disclose your personal information. Bulk Barn franchisees are responsible for their own compliance with privacy laws.
"Personal information" means information about an identifiable individual. “Personal information” may include, without limitation, name, address, telephone number, date of birth, family and marital status, credit card information, e-mail address, credit card information, information about assets and liabilities, signature, demographic information, purchasing history and purchase preferences. It does not include the name, title, business address or telephone number of an employee of an organization that is used to contact the individual in their business capacity.
Knowledge and Consent
We will obtain your consent to collect, use, disclose or otherwise manage your personal information. Depending on the circumstances, your consent may be implied or express. Please note that you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. If you wish to withdraw your consent, we will inform you of the implications of withdrawing consent.
Personal Information That We Collect
The personal information that we may collect, from time to time, may include some of the following:
- Information that you provide to us through on-line and in-store customer surveys;
- We may collect personal information about you from our franchisees and third parties as circumstances require (e.g. a security incident or complaint at a franchised location);
- Information that you provide to us when you sign-up to receive promotional e-mails, including, e-mail address, postal code, preferred store location, reasons for shopping at Bulk Barn stores. We may also ask for additional optional demographic information such as age and gender in order to better understand your needs and tailor our communications to you;
- Comments or suggestions that you voluntarily give to us from time to time;
- Contact information such as name, address, e-mail address and telephone number to respond to customer enquiries;
- Contact information such as name, e-mail address and telephone number to process your on-line orders for fulfillment at Bulk Barn stores as part of our Customer Care Program (referenced elsewhere in this document);
- Financial and billing information such as credit card number/ expiry date;
- Proof of identity such as a signature (e.g. when processing customer refunds); and
- Information you provide in a resume or other employment-related materials.
In addition, in the case of a franchise application, Bulk Barn Foods may collect the following personal information:
- Any information you provide in connection with the application such as: name, address, telephone number, years of education completed, details of prior business experience; personal references; personal financial information (assets, liabilities and net worth); and
- other personal financial information.
How We Use Your Personal Information
We may use your personal information to:
- Better understand the needs of our customers;
- Provide you with the products or services that you request;
- Respond to any questions or concerns which you may have regarding our products or services;
- Process retail transactions in the ordinary course of our business;
- To detect and protect against error or fraud as part of our loss prevention program;
- Send you tailored electronic and other communications including advising you of specials and promotions;
- Enable our customers to participate in contests and surveys;
- Conduct research and analysis;
- Evaluate information submitted in an application to become a Bulk Barn franchisee;
- Evaluate information submitted in an application to become an employee of Bulk Barn Foods; and
- Act in respect of an emergency that threatens the life, health or security of an individual.
We may also use information on an aggregate, non-identifiable basis.
Sharing and Disclosure of Personal Information
Bulk Barn Foods may share information, you volunteer or are asked to provide in connection with customer service enquiries or complaints that you make to us, with Bulk Barn franchisees in order to respond to customer service enquiries or complaints concerning franchised locations. Bulk Barn Foods may also share information about you as a customer with store staff and Bulk Barn franchisees pertaining to the online product ordering system that has been established as part of the Customer Care Program (accessed through our website). The information on your online order form will be provided to the store that picks and packs your order so that staff at the store can clarify any aspects of the order with you, as necessary, and identify you with your order when you attend to pick up and pay for your order. Except with your consent, we will not sell, license, trade or rent your personal information to or with anyone else unless permitted or required by law.
Bulk Barn Foods reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so (which may include lawful access by a US or other court, law enforcement or governmental authority).
Bulk Barn Foods also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Bulk Barn Foods or of any of the business or assets or shares of Bulk Barn Foods or a division thereof, in order for you to continue to receive the same products and services from the third party.
If you send us a letter, e-mail us or call us requesting product information or make any other enquiry, we may retain this information for a period of time to assist you in the future.
Customer Care Program
Bulk Barn Foods has established a Customer Care Program to enhance in-store service during the disruption caused by COVID-19. As part of the Customer Care Program, we have made available an online ordering portal accessed through the Bulk Barn Foods website that allows customers to place their orders for merchandise at Bulk Barn stores. Customers complete an online order form and orders are then forwarded to Bulk Barn stores to fulfill the orders, communicate with customers, as necessary, to clarify aspects of their orders, and have the orders ready for pickup and payment by customers at stores.
Surveys and Contests
From time to time, we may have in-store or on-line customer surveys or contests. Your participation in surveys and contests is strictly voluntary. The collection of information voluntarily submitted by you allows Bulk Barn Foods to administer your participation in contests and, with respect to surveys, better understand our customers and improve our products and services available to our customers. When you register on-line or participate in a survey or contest, you may have the opportunity to also voluntarily sign up for e-mails about our products, services, sales and specials.
Sign Up for Promotional E-mails
Bulk Barn Foods offers promotional communications about our products, services, sales and specials. In order to receive these e-mails you must first voluntarily sign up to receive these communications by completing a request on our Website. You may choose to stop receiving these communications at any time. Each promotional e-mail sent to you will include a method to easily and quickly unsubscribe from receiving further similar e-mails.
You may unsubscribe from our promotional e-mail communications by using the applicable self-service unsubscribe procedure (e.g. clicking an unsubscribe link in an e-mail or adjusting your website user account preferences) or by contacting Bulk Barn Foods’ Customer Service department at customerservice@BulkBarn.ca or (905) 726-5000. Even if you unsubscribe we may send you transactional e-mails or other e-mails that we are permitted by law to send to you.
Franchise & Employment Enquiries
If you apply for a franchise or for employment at Bulk Barn Foods, we collect information that you voluntarily provide to us in order that we may assess your qualifications and suitability for employment or franchisee opportunities. The information collected through the application process or resumes will be used solely for the purpose of making business decisions related to your qualifications. No information provided by you will be used for any other purpose. We may retain information supplied by you for a reasonable period of time following submission of the personal information, even if you do not become an employee of Bulk Barn Foods or a Bulk Barn franchisee.
Some of our store premises are monitored by video surveillance for security purposes. Personal information collected through video surveillance (including the recordings) may be disclosed to third parties such as law enforcement officials in the event that Bulk Barn Foods determines, in its discretion, that there is or has been a threat to the security of its premises, employees or customers, or in the event of an anticipated or existing violation of any law or as otherwise permitted or required by applicable law.
Internet Protocol (IP) Addresses
We collect the IP addresses of all visitors to our Website including page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, to monitor and improve the Website and to improve on our products and services available to you.
Cookies and Other Technologies
When you visit our Website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, some pages or features of our Website may not function properly.
Our Website, e-mail messages, and advertisements may use “cookies” and other similar technologies, such as web beacons, pixel or gif tags, and action tags. These tracking technologies collect information that allow us to recognize you when you return to our Website, understand which pages you visit on our Website, optimize and tailor our Website for you and other future visitors to our Website and assist Bulk Barn Foods to improve products and services, advertising and customer communications.
Interest Based Advertising
We work with third-parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website or other websites in order to provide you with tailored advertisements on our behalf across the Internet. These companies may collect information about your activity across your different devices on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites. This information may also be used to evaluate our online advertising campaigns.
For more information about interest-based advertising on your desktop or mobile browser and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the DAAC, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
To successfully opt-out, you must have cookies enabled in your web browser. Please see your browser’s instructions for information on cookies and how to enable them. Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt-out again.
We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the convenience of the Website. For more information or to opt-out, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
How We Protect Your Personal Information
Bulk Barn Foods makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, Bulk Barn Foods employs generally accepted information security techniques, such as firewalls and access control procedures, to protect personal information against loss and unauthorized access. While Bulk Barn Foods uses reasonable commercial efforts to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and therefore Bulk Barn Foods cannot guarantee absolute security of your personal information.
Retention of Your Personal Information
Bulk Barn Foods retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
Updating your Information
If during the course of our relationship with you, any of your information changes, please let us know so that we can continue to provide you with services.
If you can establish that the information that we hold about you is not accurate, complete, or up to date, please let us know and we will take reasonable steps to correct or eliminate such information as appropriate.
Access to your Personal Information
If you request access to or correction of your personal information in our records, Bulk Barn Foods will respond to your request within a reasonable time frame. In the event that your request includes copying of your records, we will advise you of the cost prior to proceeding with your request. Your rights to access your personal information are not absolute. We may deny access in circumstances where: denial of access is required or authorized by law; granting you access would have an unreasonable impact on the privacy of others; the denial is reasonable to protect our business property rights; or the request is clearly unreasonable or frivolous. If we deny your request for access to, or refuse to correct, your personal information, we shall explain why.
Bulk Barn Foods Limited
320 Don Hillock Drive
Attention: Privacy Officer
Telephone: (905) 726-5000
Fax: (905) 726-5011