At Bulk Barn Foods Limited ("Bulk Barn") we are committed to protecting your privacy (all references to "Bulk Barn", "we" or "our" throughout this Privacy Statement include Bulk Barn Foods Limited as well as Bulk Barn franchisees).
The purpose of this Privacy Statement is to inform you about Bulk Barn's practices relating to the collection, use and disclosure of personal information that may be collected by us. By purchasing our products or services, contacting us regarding our products or services, participating in customer surveys and contests, viewing our website, or submitting an application to become either a Bulk Barn franchisee or employee, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions. This Privacy Statement also explains how you can contact us if you have a question about or want to make a change to or delete any personal information that Bulk Barn may be holding about you.
For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, including without limitation, name, address, telephone number, family and marital status, credit rating, credit card information, email address, signature, demographic information and purchasing history. It does not include the name, title, business address or telephone number of an employee of an organization.
Knowledge and Consent
Please note that you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice by contacting us. If you wish to withdraw your consent, we will inform you of the implications of withdrawing consent.
Personal Information That We Collect
Bulk Barn collects personal information about you only when you voluntarily provide it. If you do not want your personal information collected, do not provide it to us. The personal information that we may collect from time to time may include some of the following:
- Information that you provide to us through on-line and in-store customer surveys;
- Comments or suggestions that you voluntarily give us from time to time;
- Contact information such as name, address, e-mail address and telephone number;
- Financial and billing information such as credit card number/expiration date; and
- Proof of identity such as a signature or driver's licence number.
In addition, in the case of a franchise application or in other situations, Bulk Barn may collect the following personal information:
- Employment information such as employer identity and salary; and
- Credit history and other personal financial information.
How We Use Your Personal Information
We may use your personal information to:
- Better understand the needs of our customers;
- Provide you with the products or services that you request;
- Respond to any questions or concerns which you may have regarding our products or services;
- Process retail transactions in the ordinary course of our business;
- To contact you, including advising you of specials and promotions;
- Evaluate information submitted in an application to become a Bulk Barn franchisee;
- Evaluate information submitted in an application to become a Bulk Barn employee; and
- Act in respect of an emergency that threatens the life, health or security of an individual.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
Bulk Barn reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Bulk Barn also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Bulk Barn or of any of the business or assets or shares of Bulk Barn or a division thereof, in order for you to continue to receive the same products and services from the third party.
If you send us a letter, email us or call us requesting product information or make any other enquiry, we may retain this information for a period of time for future reference.
Surveys and Contests
From time to time, we may have in-store or on-line customer surveys or contests.
Your participation in surveys and contests is strictly voluntary. By voluntarily participating in these surveys or contests, you are giving us implied consent to use this information. The accumulation of information voluntarily submitted by you allows Bulk Barn to improve our products and services available to our customers, and this data will not be used for any other purpose.
When you register on-line or participate in a survey or contest, you may have the opportunity to sign up for emails about our products, services, sales and specials.
Franchise & Employment Enquiries
If you apply for a franchise or for employment at Bulk Barn, you will voluntarily provide personal information to us, in order that we may assess your qualifications. The information collected through the application process or resumes will be used solely for the purpose of making business decisions related to your qualifications. No information provided by you will be used for any other purpose. We may retain information supplied by you for a reasonable period of time following submission of the personal information, even if you do not become a Bulk Barn franchisee or employee. If you do become a Bulk Barn franchisee or employee, this personal information will be retained indefinitely.
Some Bulk Barn store premises are monitored by video surveillance for security purposes. Personal information collected through video surveillance (including the recordings) may be disclosed to third parties such as law enforcement officials in the event that Bulk Barn determines, in its discretion, that there is or has been a threat to the security of its premises, employees or customers, or in the event of an anticipated or existing violation of any law.
When you visit our website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, some pages of this website may not function properly.
Internet Protocol (IP) Addresses
We collect the IP addresses of all visitors to our website including page requests, browser type, operating system and average time spent on our website. The collection of IP addresses enables us to monitor the activity of our visitors and therefore allowing us to better understand our customer base and improve on our products and services available to you.
How We Protect Your Personal Information
Bulk Barn makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, Bulk Barn employs generally accepted information security techniques, such as firewalls and access control procedures, to protect personal information against loss and unauthorized access.
Retention of Your Personal Information
Bulk Barn retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
Changes to this Privacy Statement
Bulk Barn reserves the right to modify this Privacy Statement at any time without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.
Updating your Information
If during the course of our relationship with you, any of your information changes, please let us know so that we can continue to provide you with services.
If you can establish that the information that we hold about you is not accurate, complete, or up to date, please let us know and we will take reasonable steps to correct or eliminate such information as appropriate.
Access to your Personal Information
If you request access to your personal information, Bulk Barn will respond to your request within a reasonable time frame. In the event that your request includes copying of your records, we will advise you of the cost prior to proceeding with your request. Your rights to access your personal information are not absolute. We may deny access in circumstances where: denial of access is required or authorized by law; granting you access would have an unreasonable impact on the privacy of others, the denial is reasonable to protect our business property rights; or the request is clearly unreasonable or frivolous. If we deny your request for access to, or refuse to correct your personal information, we shall explain why.
In the event that you have any questions about Bulk Barn's Privacy Statement, or you wish to notify us of any changes to your personal information, request access to this information or withdraw your consent to Bulk Barn's collection, use or disclosure of this information, you may contact Bulk Barn as follows:
Bulk Barn Foods Limited
320 Don Hillock Drive
Attention: Privacy Officer
Telephone: (905) 726-5000
Fax: (905) 726-5011